Refund policy

Return & Refund Policy

Last Updated: September 25, 2026

This policy applies to purchases made from Jaren Dorman Studio LLC. Refund and cancellation terms vary based on whether you purchase a self-paced course, live intensive, mentorship, or custom studio service.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

Self-Paced Courses and Digital Products

Because our courses and digital products provide immediate access to proprietary educational content, sales are generally considered final once access has been granted.

However, if a self-paced course is not a good fit, you may request a refund within 14 days of purchase, subject to the eligibility requirements below.

Refund Eligibility

To be eligible:

  • Your request must be submitted within 14 days of purchase.

  • You must not have accessed or completed a substantial portion of the course.

  • You must not have substantially downloaded, copied, retained, shared, or distributed the course materials.

  • Your account must not show signs of account sharing, unauthorized distribution, or other abuse.

  • The purchase must not have previously been refunded and repurchased to extend the refund period.

We may review course access, completion, and download activity when evaluating a request.

Non-Refundable Course Purchases

A course or digital-product refund will generally not be issued when:

  • More than 14 days have passed since purchase.

  • A substantial portion of the content has been accessed or completed.

  • Substantial downloadable materials have been accessed or retained.

  • Course content has been copied, shared, redistributed, or otherwise misused.

  • The request is based solely on a change of mind after substantial course consumption.

  • The purchase or refund request involves fraud or abuse.

Zellerfeld Live Intensive – Student

Enrollment may be canceled for a full refund through 11:59 p.m. Central Time on the day before the first scheduled live session.

Once the intensive begins, the enrollment is non-refundable. Failure to attend one or more live sessions does not qualify for a refund.

Access to recordings, resources, reference materials, or other included content does not extend the cancellation period.

Zellerfeld Mentorship + Live Intensive

The mentorship may be canceled for a full refund through 11:59 p.m. Central Time on the day before the first scheduled live-intensive session.

Once the intensive begins or mentorship services commence, the purchase is non-refundable.

The mentorship includes the number and duration of private calls described on the product page. Calls must be used during the stated mentorship period. Unused or missed calls do not qualify for a full or partial refund.

Additional assistance requested after the mentorship period may require a separate agreement and fee.

Zellerfeld Studio Partnership

The Studio Partnership is a customized professional service that reserves project time and includes design planning, development, and preparation for Zellerfeld submission.

The following cancellation terms apply:

  • Before kickoff: The project may be canceled for a full refund.

  • After the discovery call or design meeting, but before 3D development begins: The client may cancel and receive a refund equal to 65% of the project price.

  • After 3D development begins or the first 3D concept is shared: Payments are non-refundable because project time has been reserved and customized work has begun.

For purposes of this policy, “kickoff” means the first scheduled discovery, direction, or design meeting. “3D development” begins when modeling or production work starts following the discovery and design process.

The Studio Partnership includes one major revision round unless otherwise agreed in writing. Changes to three or more major design features during the 3D phase will generally constitute a major revision.

Project timelines are estimates and depend on the client providing clear design direction, reference materials, approvals, and feedback promptly. Client delays may extend the project timeline and do not automatically qualify for a refund.

Zellerfeld Fees and Production Outcomes

Fees charged separately by Zellerfeld—including sampling, printing, platform, shipping, or related production fees—are not included in purchases from Jaren Dorman Studio LLC and cannot be refunded by us.

Preparing or uploading a design does not guarantee approval, successful printing, production efficiency, wearability, commercial performance, or acceptance by Zellerfeld. These outcomes may depend on sampling, testing, technical review, and decisions made by Zellerfeld.

Rescheduling and Cancellations by Jaren Dorman Studio

We may reasonably reschedule a live session or private call when necessary.

If we cancel an intensive or service and cannot provide a reasonable replacement, affected customers will be offered an appropriate refund for the portion that was not delivered.

Technical and Access Issues

If a technical issue prevents you from accessing purchased content, contact us before requesting a refund. We will make reasonable efforts to resolve legitimate access problems.

A temporary technical problem does not automatically qualify for a refund when the purchased content or service can otherwise be delivered.

Duplicate or Incorrect Purchases

If you accidentally purchase the same product more than once, contact us promptly.

Verified duplicate charges are generally eligible for a refund of the duplicate amount. If you select the wrong participation tier, contact us before the program or service begins so we can review available options.

How to Request a Refund or Cancellation

Contact:

Jaren Dorman Studio LLC
Email: hello@jarendorman.com

Include:

  • Your full name

  • The email address used for the purchase

  • Your order number

  • The product or service purchased

  • The reason for your request

Approved refunds will be returned to the original payment method. We generally initiate approved refunds within 10 business days, although your payment provider may require additional processing time.

Billing Disputes

If you believe a charge was made incorrectly, please contact us promptly so we can investigate and attempt to resolve the issue.

This policy does not limit any dispute or chargeback rights available under applicable law.

Statutory Consumer Rights

Consumer laws differ by location. Customers in certain jurisdictions may have withdrawal, cancellation, conformity, or refund rights in addition to those described here.

Where applicable law conflicts with this policy, the applicable legal requirement will control.

Policy Changes

We may update this policy from time to time. The version generally applicable to a purchase is the version published when that purchase was completed, subject to applicable law.